Iris Tong Wu
I’m a designer, problem-solver & life-long learner. I think design is a process to discover new problems in our lives, to turn the known to unfamiliar, and to constantly seek a better way of living.

Hi, I'm Iris

Former senior experience designer at ThoughtWorks, with 5 years of experience related to user research, design, and system analysis. During the my time at ThoughtWorks, I worked with major clients including China’s biggest consumer bank, China’s largest telecommunication company, and world’s leading automobile manufacturer.

I have experience in industries including telecommunication, retail, finance, IT staffing, and education. Consolidating my expertise in multiple disciplines, I deliver extraordinary product experience for the end user.

Before joining ThoughWorks, I was a Business Analyst at Deloitte Consulting, then offered user experience consultancy for the biggest IT company in Portugal, re-designing its customer service management system.

My education was from Masters of Human-Computer Interaction (MHCI) program at Carnegie Mellon University (CMU), with a dual degree from Madeira Interactive Technologies Institute (m-iti) in Portugal. 

I was the host of the Global Service Jam, Shenzhen, 2018, and organized this event again in 2019 for 6 cities in China. I have translated two books: Designing Social Interfaces and The Customer-Driven Playbook.

I draw inspirations from extensive reading, travelling and meeting new people. I sketch to record my encounters and to express my ideas. I also love dark chocolate and black coffee.

Thank you for visiting my website, please feel free to get in touch if you would like to learn more about my projects and interests.

Contact me




+86 18623337999 (China)

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